Return & Exchange Policy

At Yuvika Fashion Feista, every order is carefully inspected and packed before dispatch. We take great pride in the quality of our garments and ensure each piece leaves our warehouse in perfect condition.

Because fashion is a highly personal and hygiene-sensitive category, we maintain a strict no-return policy for change-of-mind purchases, sizing preferences, or colour perception differences due to screens.

However, we completely understand that genuine product defects or dispatch errors can occur. In such cases, we are fully committed to making it right — provided the issue is reported promptly and with evidence as outlined in this policy.

This is the single most important rule of our return and exchange process. To be eligible for any claim, you must follow these steps at the time of opening your package:

Only the following reasons, supported by unboxing video/photo evidence submitted within 48 hours, will be considered eligible for a return, exchange, or refund:

• Manufacturing Defect: Broken stitching, torn fabric, missing embellishment, or structural damage that was clearly present at the time of delivery.
• Wrong Item Delivered: You received a completely different product, style, or colour from what was ordered.
• Wrong Size Dispatched: The garment size tag is different from the size stated on your order confirmation.
• Significantly Damaged in Transit: The product is damaged due to transit mishandling, with evidence that the outer packaging was also compromised.

The following situations will not qualify for a return, exchange, or refund under any circumstances:

For approved return cases only, the item must be sent back in the following condition. Items not meeting these requirements will be rejected and returned to the sender:

• Completely unworn, unwashed, and unaltered.
• All original tags and labels must be intact and attached.
• Returned in the original packaging wherever possible.
• No perfume, deodorant, stains, or any signs of use on the garment.
• No damage to the product caused after delivery.

If your claim is approved and you wish to exchange for a different size or the correct item, here is how the process works:

• Exchanges are subject to availability of the requested size or item at the time of approval.
• If the exchange item is unavailable, we will offer a store credit or refund.
• The approved return item must be dispatched back to us within 5 days of receiving our written approval.
• Reverse pickup will be arranged by us for approved cases at no cost to you.
• Once the returned item is received and inspected, the exchange order will be dispatched within 3–5 business days.

Refunds are issued only when a direct exchange is not possible (e.g., item is out of stock) and the return claim has been fully verified and approved.

• Refunds will be processed to your original payment method (credit/debit card, UPI, net banking) within 7–14 business days of us receiving and inspecting the returned item.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer to an account number provided by you.
• Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong item or manufacturing defect).
• Refund timelines may vary depending on your bank or payment provider's processing time.

Many of our garments feature hand embroidery, zardozi, block printing, or other artisanal craftsmanship. Please be aware of the following:

• Slight variations in embroidery placement, thread colour, or print alignment are inherent to handcrafted products and are not considered defects.
• Minor inconsistencies in weave, texture, or dye distribution on handloom or natural fabrics are characteristic of the material and do not qualify for return.
• These natural variations are what make each piece unique and are disclosed as part of our product descriptions.

Order cancellations are subject to the stage of fulfilment at the time of request:

• Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. Contact us immediately via WhatsApp or email with your order number.
• Once an order has been packed and dispatched, it cannot be cancelled. You may initiate a return or exchange after delivery, subject to this policy.
• Customised or made-to-order items cannot be cancelled once production has commenced.
• Refunds for cancelled orders (where payment was made online) will be processed within 7–10 business days.

To raise a valid return, exchange, or defect claim, please follow these steps precisely:

• Step 1 — Unboxing Evidence: Record a clear, uninterrupted video as you open your package. If an issue is found, take additional photographs showing the defect, the product label/tag, and the delivery label on the package.
• Step 2 — Contact Within 48 Hours: Reach out to us via WhatsApp or email within 48 hours of delivery. Include your full order number, a description of the issue, and attach the unboxing video and photos.
• Step 3 — Await Review: Our team will review your submission within 2 business days and notify you of the outcome via message or email.
• Step 4 — Follow Instructions: If approved, follow the return or exchange instructions provided by our team. Do not send any item back without written approval.

While our policy is strict, it exists to protect both you and us from misuse. We assure you that every genuine, verified claim will be handled with full care, fairness, and a commitment to your satisfaction.

We inspect every product before it leaves our warehouse. If something has gone wrong on our end, we will own it and resolve it promptly. Your trust in Yuvika Fashion Feista matters deeply to us.

To raise a return or exchange request, or for any queries related to this policy, please reach out to us using the details below. We aim to respond to all messages within 1–2 business days.